Customer Service

Ordering

We've strived to make placing an order with the Bonnie Mohr Studio as easy as possible.  There are basically two ways to order:  You may configure and place your order online using online payment OR you can also call the studio to place your order as well at 1.320.864.6642. You have the option during checkout to "Checkout as a guest" or "Register with us for future convenience". If you Register with the studio, you can keep track of your past orders and view online order status by logging in.

A key feature of our new website is the ability to customize your art, if available for the artwork. You can choose to frame the art, add a personal message, or add a title plate or drop cut to your frame.

If you have any questions about ordering through the website, give us a call at 1.320.864.6642.

Payment, Pricing & Promotions

Payment Options:

You can pay online using Mastercard, Visa, Discover or American Express. You can also redeem a gift certificate through the website.

The prices on our website are as accurate as possible. In the case that our programmatic calculation of prices displays an incorrect price, we reserve the right to refund your order.

Occasionally, on this website we offer special promotions. We reserve the right to end these promotions at any time.

Shipping & Delivery

Orders are generally shipped within 48 hours. Express orders are shipped the same day if received by 12:00 noon. We are open Monday through Friday from 8 AM to 5 PM Central Standard Time (CST)

Regular Shipping

We ship most orders within 48 hours of receiving. We ship by UPS (UPS does not deliver to PO Boxes) and USPS within the continental USA. Most customers in the contiguous US receive their orders within 3 - 7 days depending on the delivery address.

Shipping rates are determined by weight and generated automatically in the shopping cart by the UPS and USPS calculators.

Our framed artwork will be drop shipped anywhere within the 48 States.  Framed artwork will ship in approximately 10 days.

International Shipping

We can ship worldwide. Product prices and delivery charges may vary when shipping to another country. Recipients are responsible for paying duties and taxes. For any shipment outside the United States, please call customer service at 1.320.864.6642 for shipping fees and estimated delivery times. All international orders will be shipped through the USPS.

Privacy & Security

Bonnie Mohr Studio respects your privacy.

Any personal information you provide to us including and similar to your name and e-mail address will not be released, sold, or rented to any entities or individuals outside of Bonnie Mohr Studio.

External Sites.

Bonnie Mohr Studio is not responsible for the content of external internet sites. You are advised to read the privacy policy of external sites before disclosing any personal information.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Remember The Risks Whenever You Use The Internet

While we do our best to protect your personal information, we cannot guarantee the security of any information that you transmit to Bonnie Mohr Studio and you are solely responsible for maintaining the secrecy of any passwords or other account information. In addition other Internet sites or services that may be accessible through Bonnie Mohr Studio have separate data and privacy practices independent of us, and therefore we disclaim any responsibility or liability for their policies or actions.

Please contact those vendors and others directly if you have any questions about their privacy policies.

Security

This website uses standards compliant internet security, including a secure transaction processing system with a valid internet security certificate along with using https to ensure encrypted traffic to and from our server. We are PCI compliant and do not retain your full credit card number on our servers.

For any other information please contact Bonnie Mohr Studio using the contact page.

Returns & Replacements

Satisfaction is guaranteed and if for any reason you are not satisfied with a product, please call 1.320.864.6642 within 7 days of receiving merchandise for assistance in returning an item. We will replace it, refund your purchase price or credit your credit card, as you wish. We want to ensure customer satisfaction.

Please call to report damaged merchandise or for approval on returns (and authorization number) within 7 days of receipt. No merchandise may be returned or refunded after 30 days of receipt.

Viewing Orders

If you registered for an account during the checkout process, you can log in and view your order information at any time by clicking on the My Account link in the header area.

Updating Account Information

If you registered for an account during the checkout process, you can log in and view your account information at any time by clicking on the My Account link in the header area.

All works of art within this web site are protected under U.S. copyright laws and international conventions. No portion of the artist's works or statements may be used, downloaded, reproduced using any means, copied, linked to, or transferred electronically, without prior written permission from the artist. If you would like to use a sample of a piece of art for a blog or other electronic medium, please contact us.